After the Double 11 shopping frenzy, home furnishings remain one of the most popular categories. Many netizens have already received their online purchases, but the real challenge begins after delivery — acceptance and installation, especially for furniture. Proper inspection and careful handling are essential to avoid issues that could affect the product’s quality or your satisfaction.
When receiving furniture, it's important to start with a thorough check. First, count all the pieces to ensure nothing is missing. Then, compare each item to the order details: check the model, materials used, dimensions, color, and direction (like the orientation of a desk or sofa armrests). This helps confirm everything matches what was agreed upon in the contract.
Next, inspect the furniture for any damage during transit. Look for scratches on glass surfaces, dents on the back or sides, or any signs of mishandling. These small issues can often be overlooked but may impact the overall quality and aesthetics.
Some retailers have policies stating that minor damages, like small scratches or paint chips, won’t be accepted for returns. While this might seem unfair, if the policy is clearly stated before purchase, it becomes part of the agreement. Consumers who proceed with the purchase are considered to have accepted these terms.
Once the furniture is installed, test its functionality. For drawers, check if they slide smoothly and align evenly. Cabinet doors should open and close without noise, and the positioning should be accurate. The surface should be flat, and all components should fit well together. For sofas, sit down and move around to see if the padding rebounds quickly and if there are any strange noises or wobbles. For fabric or leather sofas, check for loose threads, uneven stitching, or visible imperfections.
Also, don’t forget to check the surrounding area for any damage caused during installation. If you notice scratches on the floor or walls, document them immediately and ask the installer to sign off on the issue. Most manufacturers will either repair or compensate for such damages.
If the furniture isn't installed by the manufacturer, make sure the installer checks the items first. If problems arise later, the installer is typically responsible. However, it’s wise to have some basic knowledge about installation standards, especially when dealing with complex products like cabinets or flooring.
Self-installation can be an option, but it’s important to assess your skills. Simple items like chairs or tables are manageable, but more complex furniture, such as wardrobes or bookshelves, may require professional help. Mistakes during assembly can lead to broken parts or even injuries. While you don’t need professional tools, using a cross screwdriver can get the job done, though an electric drill from a professional team makes the process faster and more precise.
If you find defects that affect the use of the furniture — such as noisy doors, unsmooth drawers, or structural instability — you have the right to refuse the delivery. Document the issue and communicate with the seller. If the problem persists after installation, you may be able to return or exchange the item.
Lastly, color differences are common, especially in wood or fabric products. While they’re not always a quality issue, they can cause disputes. If the seller has clearly stated that color variations are normal and not grounds for returns, you may need to negotiate directly with them rather than rely on standard return policies.
In summary, proper inspection, clear communication, and attention to detail can significantly enhance your furniture buying experience and prevent future headaches.
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