After the Double 11 shopping frenzy, home furnishings remain one of the most popular categories. Recently, many netizens may have already received their online purchases, but the process of receiving and installing furniture is not as simple as it seems. Proper acceptance and installation are crucial, especially for furniture, as any damage during transit or improper assembly can significantly affect the after-sales experience. If you're considering doing it yourself, it's important to assess your own skills and knowledge before starting.
**1. Check Quantity and Appearance**
When your furniture arrives, the first thing to do is to inspect it thoroughly. According to industry professionals, you should start by counting the number of pieces. Then, check the model and materials used against what was agreed upon in the contract. It’s also wise to compare with the detailed list provided when purchasing online, including product names, trademarks, models, dimensions, color, and direction (such as whether a computer desk has a left or right orientation). Make sure that everything matches the order you placed, including quantity and specifications.
Additionally, carefully examine the furniture for any signs of damage during transportation, such as scratches on glass panels or hidden dents on the back and sides of the furniture. These small issues can often be overlooked but can impact both aesthetics and functionality.
**2. Can’t Return or Exchange Due to Minor Damage?**
It’s common for merchants to include clauses stating that minor damages like small bumps or paint chips won't be accepted for returns or exchanges. While this might seem unfair, according to consumer protection regulations, unless the product has a major defect or fails to meet its intended purpose, returns are typically not allowed. If the merchant clearly states this policy upfront and you still choose to purchase, it means you've implicitly agreed to the terms. Always read the fine print before making a purchase.
**3. Test the Functionality by Pushing and Pulling**
The quality of installation directly affects how well the furniture performs. After installation, test the drawers by pulling them out to see if they slide smoothly and the gaps are even. Open and close cabinet doors to ensure they align properly without making unusual noises. The furniture should sit level, with all surfaces flat and vertical. For sliding doors or drawers, they should move easily and stop at any position you push them to. Experts suggest checking for “empty†spaces in other parts of the furniture, except for wardrobe compartments that allow for movement.
For sofas, sit down and stand up to test the cushion’s bounce and check for any noticeable dents. Listen for any unusual noises or shaking in the frame. For fabric sofas, look for loose threads, uneven seams, or misaligned details. Leather sofas should be checked for scratches, wrinkles, and other imperfections, and you should ask the seller for maintenance instructions.
**4. Check for "Injuries"**
During installation, furniture can sometimes cause accidental damage to floors or walls. After the installation is complete, make sure to check the floor and walls for any scratches or marks caused by the furniture. If you find any, document the damage in writing on the contract, note the number of scratches, and have the installer sign off on it. Most manufacturers will repair or compensate for such issues.
**5. What to Do If Not Installed by the Manufacturer**
Some furniture or building materials may not come with installation services, so you may need to assemble it yourself or hire an installer. During home renovation, it’s a good idea to involve the construction team to help inspect the goods before installation. If problems arise later, the installer is responsible. When hiring a third-party installer, make sure they check the furniture first to confirm there are no quality issues before proceeding with the installation.
However, keep in mind that professional installers usually follow specific standards. If you’re hiring someone independently, it’s important to have some basic knowledge. For example, before laying the floor or installing cabinets, check if the ground is level. Before installing lights, make sure the wiring is properly set up—otherwise, it could result in additional costs.
**6. Self-Installation and Safety Tips**
If you decide to install the furniture yourself, consider your skill level first. Simple items like tables and chairs are usually manageable, but more complex pieces like sideboards or wine cabinets require careful assembly. Non-professionals may accidentally break parts or get injured. Bookshelves are relatively easy, similar to building blocks, while desks or three-drawer cabinets may involve more intricate hardware like locks that are difficult for average users to install. If damaged, extra parts may require separate payment.
You don’t need professional tools to assemble panel furniture on your own. A simple cross screwdriver can work, though it may take longer. However, manufacturer-installed teams usually use electric drills, which not only speed up the process but also improve the overall quality of the installation.
**7. Rejecting Items That Affect Use**
During inspection, if you notice any defects or quality issues, you can negotiate with the seller. Common reasons for rejection include noisy doors, unsmooth drawers, visible surface flaws, open edges on panel furniture, cracks in solid wood, thin paint on European-style furniture, or poor adhesion. You can refuse the item if the structure is unstable, accessories are missing, or the furniture isn’t firmly assembled.
If you discover quality issues after installation, such as incorrect wood type, mismatched metal parts, or the furniture not being straight, you can request a return or exchange. If there are factory workers on site, express your concerns immediately and fill out the acceptance checklist, clearly stating the reason for your request.
**8. What to Do About Large Color Differences?**
Color differences are common in furniture, flooring, wooden doors, and fabrics. Disputes over color variations are frequent, but it’s important to understand that color difference is often considered normal, especially in wood products. Unless it's a clear quality issue, it's hard to resolve disputes based solely on color. If the merchant clearly states in their store that color differences are due to lighting, display settings, or batch variations and cannot be used as a reason for a refund, then the decision ultimately lies with the seller.
In summary, proper inspection, understanding of return policies, and attention to detail during installation are essential when buying and setting up furniture. Taking the time to check everything carefully can save you from future headaches and ensure a smooth experience.
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