Normally, we buy furniture in shopping malls. The normal delivery cycle is one month, but Ms. Wang of Zhengzhou, Henan, still set the furniture in December last year. Ms. Wang has also sought business many times, and the business has been pushing away, saying that she is also a victim. Ms. Wang has no choice but to seek help from the media.
Ms. Wang said that on March 17, 2018, a decoration contract signed with a decoration company in Zhengzhou, one of the activities was 6888 yuan to 18888 yuan, to buy furniture on one of their platforms. The money paid on December 21, 2018, a coffee table, a TV cabinet, and two beds, was originally scheduled to be delivered within 38 days. After half a year passed, I only got two mattresses, and I did n’t have any beds at home. live.
The reporters were shocked. The furniture ordered last winter was almost past this summer. The furniture has not yet arrived. What does the merchant explain? The reporter accompanied Ms. Wang to the decoration company to understand the situation. Ms. Wang was very angry, and expressed her appeal. After more than half a year, she did n’t arrive and she did n’t even have a bed. Questioning what did the business want? The staff said that in addition to the bed, the TV cabinet was delivered, worth 4050 yuan.
Ms. Wang said that the TV cabinet you sent was just a sample. There were no foot pads and the edges were knocked out. The person in charge also admitted that what was sent to Ms. Wang's house was the displayed sample, not a new one. They hit the money on the shopping platform, but the platform went bankrupt, which resulted in the logistics company owing 130,000 freight, which was under pressure from the logistics company. They also negotiated with the logistics company and were willing to pay a part of the money to bring the goods out, but the other party was unwilling. They are also real victims.
Ms. Wang said that if she had bought other furniture long ago, she would not suffer now. The person in charge said that Ms. Wang's furniture had not arrived, and he was sorry to have arrived. Ms. Wang requested to refund the full amount, and the merchant took everything away and gave a compensation plan. The person in charge said that he can refund or compensate as long as the customer requests are reasonable.
Later, after internal discussions of the merchants, two options were given. The first one refunded the full amount, and the second refunded 5,000 yuan. The furniture of Ms. Wang ’s house was not refunded. Ms. Wang accepted the second option. Some netizens said that the buyers were able to wait, and the family was waiting for bed, but actually waited for more than half a year. It is also talented people who sell furniture, and they will not be dealt with by customers for such a long time. There was a problem with the merchant's operation, and the customer's money was required to pay for it. Even the least integrity was gone, and the business was basically unable to continue.
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